As the creator and owner of the items, we are responsible to people who buy them. Here are the situations in which we expect you to give a refund on your item and related services if requested by the buyer. For more information see this support centre article.

  • Item is “not as described”
  • Item doesn’t work the way it should
  • Item has a security vulnerability
  • Item support is promised but not provided
  • Item support extension not used
  • Items that have not been downloaded

Do You Have Any Question? Let Us Know.

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