As the creator and owner of the items, we are responsible to people who buy them. Here are the situations in which we expect you to give a refund on your item and related services if requested by the buyer. For more information see this support centre article.
- Item is “not as described”
- Item doesn’t work the way it should
- Item has a security vulnerability
- Item support is promised but not provided
- Item support extension not used
- Items that have not been downloaded
