BWL Knowledge Base Manager

The BWL Knowledgebase Manager WordPress plugin allows adding comments for its posts. Please note that using this comment option depends on the currently activated theme, and that theme must support the WordPress Comment template function. Otherwise, it may not work appropriately. Please find detailed instructions in the following video tutorial.

Please check the following steps to enable comments for the knowledgebase posts.

Step 1-Navigate to the Option Panel

First, log in to your WordPress admin dashboard. Go to the plugin Option Panel >>Knowledge Base Page tab from the left navigation menu.

Step 2-Go to the Knowledge Base Page tab

Next, navigate to the plugin Knowledge Base Page tab from the options panel menu. From the top of that section, you will get “Enable Comment?” option.

Step 3-Turn on Enable Comment option

Finally, turn the option ON to allow submission comments for the KB post, and click the Save Changes button.

Yes, you can.

The BWL Knowledgebase Manager WordPress plugin is bundled with the powerful Templify KB Addon, which provides all the options to create custom templates for the KB posts.

You can check the documentation for the addon.

Go to Appearance> widgets section. Then check following example screenshot –
http://prntscr.com/g7vis1

Hope that will help you 🙂

The BWL Knowledgebase Manager plugin allows you to add unlimited attachments with each KB post. You can also sort attachments using the drag and drop feature. Here go the steps to add attachments. Please check the following video tutorial to learn more about the file attachment with a KB post.

Step 1 – Open A KB Post

Go to any knowledge base post Add/Edit mode, and bottom of the page, you will get the KB File Attachment Settings meta box. Click on the Add New File button, and a new row will appear (Check step 02) to upload a file.

Step 2 – Go To Kb File Attachment Settings

Next, click on the Upload Button to upload new file.

Step 3 – Upload A File

Click the Upload Files Tab. Then click the ‘Select Files‘ button to upload new files.

Step 4 – Attach The File

Select the newly uploaded file. Finally, click the select button to include an attachment.

Step 5-Add More Files

Now, new files have been included successfully. Finally, click on the save/update button of the KB post.

Step 6-Delete A File

Click the Delete button to remove the attachment. Now save/update the KB post.

Step 7-Save The Settings

You can also drag and drop File rows to sort attachment files.  Click on the Update/Save button to save the new changes.

The knowledge base manager plugin offers a unique feature to display the posts in Featured, Popular & Recent tabs. Those three tabs’ titles are pretty easy to understand for anyone, and they present the knowledge base items based on their heading. However, you can smoothly change tab titles in the shortcode if you wish, and the plugin will override the default tab title. Please check the following screenshot for more detail.

Note: The knowledge base tab title change feature has been introduced from version 1.1.7. You can download the latest version from the following link.

Download Latest Version

I hope that helps you. Thank You!

The Plugin utilizes Font Awesome icon to display like/dislike, search, and sticky buttons icons. If the currently activated theme has already loaded the Font Awesome icons, do not load it again. It unnecessarily increases your site loading time. So, from the BWL KB Manager plugin options panel, you can easily disable that feature. Please follow the steps-

Step 01: Log in to the WordPress admin panel.

Step 02: Navigate to the plugin Option panel > General tab.

Step 03: Next, you will get an option for Load Font Awesome.

Step 04: Finally, Select ON and Click Save Settings button.

Here is the reference screenshot.

I hope that helps you.

Please follow the steps described in below to disable KB post meta.

Step 01: Go to plugin option panel >> Knowledge Base Page tab.

Step 02: From Meta Information Display Settings section, you can turn ON/OFF required meta information.

Note: Check following video tutorial for more detail.

By default the BWL Knowledgebase Manager Plugin displays the summary(excerpt) of each post in the accordion view. However, plugin allows us to customize and present full content into each accordion block.

Please check the following steps-

Step 1: Login WP-Admin panel.

Step 2: From the menu navigate go to BWL KB >> Option Panel >> Theme Options Tab.

Step 3: Middle of that page, we will get a drop-down for Accordion Content Type. Select Full Content from drop-down.

Step 4: Finally, click the Save Changes button to save the settings.

You can easily display total posts count below the KB items. Just add ‘count_info=1’ parameter in shortcode and you’ll see ‘Show All’ text below the KB items.

Example:

Following shortcode will display 4 categories and each category display 3 items and bottom of each category it will display ‘Show All X Posts’ message.

[bkb_category categories="introduction,copyright,fixing-issues,feature-questions" limit="3" orderby="id" order="ASC" posts_count="1" cols="2" count_info=1/]

Output:

Hope that will help you. Thanks !

Getting 404 is a very common issue for custom post types regarding their single post. But this can be easily solved by a simple technique. Please check the following steps-

Step 01: Go to the WordPress admin panel Settings >>Permalinks.

Step 02: Go to the bottom of the page and click the Save button.

Step 03: Go to any single knowledge base post. You’ll see the 404 issue has been fixed, and now everything is working fine.

Note: From version 1.1.7, the plugin can automatically handle a single post 404 issue.

You can check the following video tutorial for more details-

In version 1.1.7 we’ve added a new option to display Knowledge base posts according to their recent modification date.

Go to knowledge base manager shortcode editor panel and you will see “Recent Modified” option in “Order Settings” section.

Check following image-

Example Shortcode:

[bkb_category categories="copyright,introduction" orderby="modified" order="ASC" bkb_list_type="rounded" cols="2" /]

Hope that will help you. Thanks !

We update the bwl knowledgebase manager plugin add-ons regularly to provide the best user experience and the latest WordPress compatibility. Once release a new version of the add-ons, you will get a notification to the plugins page of your site.

If you face any issues regarding updating the add-ons, don’t hesitate to contact us through the plugin support page. We are here to assist you.

There are two ways to update the BWL Knowledge Base Manager WordPress plugin to the latest version.

Download The Plugin’s Latest Version

Step 1: Log in to your codecanyon account and go to the downloads tab.

Step 2: You will get the BWL knowledge base manager plugin in the list of purchased items.

Step 3: Click the Download button to give you a few options. Next, click on the “Installable WordPress file only” from that list to download the plugin zip file.

Now, you can choose the following method to update the plugin.

Method 01: Using FTP

Step 1: Unzip the file.

Step 2: Log in to the FTP server and go to the wp-content/plugins folder.

Step 3: Replace all the files and folders inside the “bwl-kb-manager” folder. The plugin will be updated to its latest version.

Method 02: Using WP Admin Plugins Page

You can also use the following method to update the plugin.

Step 1: Go to your WordPress admin panel>Plugins section.

Step 2: Deactivate and Delete the BWL knowledge base manager plugin.

Step 3: Upload (zip file) the latest version of the plugin and activate the plugin. The plugin will be updated to its latest version.

Note: You will not lose your KB posts, categories, tags, or settings on updating to the new version. If you have already translated the plugin, you can take a backup of language files before continuing the update process.

Be theme uses their own custom page builder instead of regular tinyMce Editor. So, it creates a bit problem for Knowledge base manager plugin to load its own grid style sheet.

To fix that issue, just download BWL KB Manager Theme Support Addon following link and install it in your site. Issue will be solved.

Download BWL KB Manager Theme Support Addon

Thank You.

Due to few security plugin, sometimes knowledge base plugin shortcode editor may not work properly. To fix this issue, just download following addon and install it in your site. It’s work similarly like knowledge base plugin shortcode editor.

Download Addon-
https://www.dropbox.com/s/il2g0y4see47f3p/bkbm-shortcode-builder-addon.zip?dl=0

Live search box is one of the most useful feature of BWL Knowledge Base Manager WordPress plugin. Users can search by the keywords and get their required answers within a few seconds. Moreover, plugin search box retrieves search result without loading the page. As a result, users can save their time and get the answers almost instantly.

The plugin comes with shortcode feature. So that, you can easily place knowledge base manager live search box anywhere of your page. Please check out the following shortcode for live search box-

[bkb_search]

For more customization option regarding the search box, please check documentation. You will get hefty amount of features in there.

Hope that helps.